The Perfect Holiday: It’s All About You
We believe the perfect holiday starts with you. We believe in designing a memorable
and unique vacation every time. We also believe that your time is very valuable,
which is why we love doing all the work. And, because Travel Counsellors is
a family, we understand there are often many different people to consider when building
that great getaway – friends, children, spouses, grandparents, aunts and uncles
– good thing we’re used to a big family!
We Care
Such a simple statement. We care. But it is our culture. Travel Counsellors is made
up of over
1100
of the travel industry’s most seasoned professionals in
seven
countries; we are a family owned business that is even more passionate about travel
today then our beginnings 14 years ago. We make our passion work for you. With a
global presence, we have partnerships with the world’s finest hotels, cruise
lines and tour operators. Handpicking the perfect safari or selecting the world’s
most delicious vineyard en route to a magnificent villa, is only the start. You
are on vacation from the moment you pick up the phone. We take care of everything
and we think of everything. Sunrise check-in? Arrange your excursion to the Ancient
Quarter in Hanoi ahead of time? Ensure her sweet sixteen is a day she’ll never
forget? No problem; it would be our pleasure.
Once a Customer, Always a Friend
Our customers are our friends. It is how we treat you from the first phone call
to your tenth cruise. We introduced the Net Promoter® Score system in 2007 to measure
customer loyalty and have consistently achieved a score of over 90%. This world
class record speaks volumes about our commitment to you now and in the future. Click here to find
out more.